Shipping & Delivery

Shipping & Delivery

Domestic Shipping

Orders typically take 2-3 working days to be processed and dispatched (unless otherwise mentioned in the product description section). Once dispatched, delivery takes 2-7 working days, depending on the delivery pin code. If the order includes more than one item, the dispatch time will be determined by the item that takes longest to be dispatched.

Working days exclude Saturday, Sunday, and gazette holidays. Unforeseen circumstances like strikes which affect business operations or force businesses to close down for the day will be considered non-working days and impact delivery timelines.

On delivery day, our courier partner will attempt to contact you through a call or SMS to handover your package. Please note the courier partner will make three attempts to deliver your order. If the partner is unable to reach you the order will be returned to us. 

 

International Shipping

International orders are dispatched within 2-3 days working days. Once the order is dispatched it takes about 2-3 weeks for the order to be delivered depending on the country. Final dispatch time will depend on all the products in the order.

Shipping rates will vary according to the country the order is being delivered to. The number of items in the order may affect shipping rates as well which will be calculated during checkout. 

Buyers will have to cover the customs and import taxes if any. TICC will not be responsible for delays during customs check. 

Returns, cancelations, exchanges and refunds are not applicable on international orders.

At The Indian Candle Company, we’re a team inspired by the vibrant scents that fill the air across India.

Our candles are more than just products—they carry the stories of the places we love and the feelings they evoke.

Each candle is thoughtfully poured into glassware handmade by artisans in northern India, who we’re proud to support through fair and ethical wages.

Every time you light one of our candles, you’re not just filling your home with beautiful fragrance; you’re also part of our journey to bring authentic Indian scents and artisan craftsmanship to homes like yours.

We would love to part of your gifting needs, corporate or personal occasions, candles make every occasion brighter! Reach out to us at ticchello@gmail.com